Claim Information

Towne Air Freight does everything it can to minimize damage and shortages on shipments. However, accidents and mistakes do occasionally occur and we will work diligently to resolve any problem.

If you need to file a claim with Towne Air Freight, you may create and print a claim form here. Once you have completed the form and pressed "display printer friendly version", a form will be displayed which you may send to us by fax or postal mail. Please include all required documents as requested in the claim filing instructions.

Or, if desired, you may download a blank claim form using Adobe Acrobat Reader. Once you print the claim form, instructions will also print indicating where to mail or fax the form.

Or you may contact the claim department at 800-755-3183 to request a claim form be faxed or mailed to you.
 
Claim Filing Instructions
  1. All claims for Loss/Damage/Delay must be filed with Towne Air Freight within nine (9) months after delivery.
  2. In cases of Concealed Damage, Towne Air Freight must be notified in writing within fifteen (15) days of delivery or the claim will likely be declined.
  3. Be sure to attach a letter of explanation if there are any special circumstances that we should know about.
  4. Please provide a copy of the signed Delivery Receipt, Original Invoice, Invoices for repairs or replacements, and pictures (if available) when filing a claim.
    **If sending pictures, please send them via postal or email them to Claims.
  5. Towne Air Freight will send an Acknowledgement of Claim when claim is received.
  6. In no case will this carrier accept responsibility for Consequential Damages or Special Damages beyond the value of the goods that are the subject of a claim.
  7. Prior to any settlement, Towne Air Freight will request applicable salvage rights. If salvage rights cannot be obtained through no fault of this carrier, this claim will likely be declined.
  8. Prior to any settlement, all freight charges must be paid in full. Include any applicable freight charges in your claim presentation.
If you have any questions regarding your claim, you may contact Towne Air Freight's Claim Department at 800-755-3183 ext. 2356 or 2355.