Customer Service
Experienced, Knowledgeable Agents
Towne Customer Care Team agents undergo extensive, ongoing training on our services
and the industry. They are monitored by supervisors to ensure consistent service. Some
of our team members have worked at Towne for as long as 12 years, providing a depth of
industry knowledge that allows them to serve you expertly.
Personal Service
The highly trained, professional agents on our Customer Care Team answer promptly and
are trained to handle any of your requests, so you don't have to punch your way through a
series of voice prompts.
While we work to solve all your issues right away, sometimes we have to reach out to other
Towne personnel to find the answer you need. When that happens, the agent will stay on
the line with you throughout the call to ensure your issues are resolved.
Geographic Zones
Our call center is organized into geographic zones and your call is automatically routed to
the same core group of agents every time you call. Our agents are specially trained in that
geographic zone's routes, schedules and customers, so they will be familiar with your needs.
Easier, Faster Service
Instead of calling many terminals, one call to 800-GO-TOWNE lets you:
- schedule pickups
- request rate quotes
- track shipment status
- check freight charges
- request imaged documents, such as PODs
Reduced Wait Times
We constantly work to ensure that our Customer Care Team is appropriately staffed so that
your call is answered promptly.
