Frequently Asked Questions

+Does Towne Air Freight only handle "air freight" shipments?
No, Towne Air Freight is a full-service air freight trucking company and an LTL motor freight carrier. The discipline necessary to represent air freight forwarders and airlines enables us to provide the highest level of LTL services as well.
+Is pickup and delivery service available after hours or on weekends?
Yes, we offer flexible pickup and delivery service 24 hours a day, 7-days a week (including holidays).
+Who do I contact if I need special handling requirements?
Contact your local Towne Air Freight terminal if your shipment requires special handling, and note this on your bill of lading. With advanced notice, we can handle virtually any size, shape or density of freight.
+Who should I call if I have a question about my invoice?
Contact our Corporate Revenue Accounting department at 800-755-3183 to resolve any billing errors or for questions about your invoice.
+How do I obtain a copy of a proof of delivery?
Email us for a proof of delivery. You can also obtain a POD from our online shipment tracking.
+Who can I talk to for more information on a particular service?
A Towne Air Freight Account Executive will be happy to speak with you about the many different products we offer. You can arrange a meeting with an account executive by contacting us at 800-755-3183 through our website.