Guarantee Rules and Restrictions

To be eligible for guarantee:
- Shipments must be booked prior to pick-up or drop at dock by phone, fax or web
- Origin shipments may be picked-up in "sweeps" by the posted website drop time
- Shipments must be dropped at TAF dock by the posted website drop time
Acts of God, significant traffic issues, severe weather events and other circumstances which are not controlled by TAF will exempt shipments from the guarantee as specified in Towne Rules Tariff ICC TOWE 100B item 574.
Rebate will be 100% of the freight charges - no other incidental customer expense will be warranted
Customers must file for the guarantee rebate on towneair.com website within 30 days
Only customers in good standing are eligible to request refunds. To be considered 'in good standing' a customer must have all outstanding bills paid within 30 days of the invoice date.
Due to growth through aquisition, service into and out of the following terminals will NOT be eligible for reimbursement under the On-Time Guarantee until further notice, following a suitable integration period: CXL, ELP, LAS, OLS, PHX and TUS

ATD service is guaranteed, provided the shipment travels in the TAF linehaul system
The delivery will be guaranteed by 1700 hours (normal business hours)
Guarantee does not apply to those shipments in which the delivery location (consignee) closes prior to 1700
In the event that the consignee is unable to accept the freight on the service day, the shipment will be considered to have met the guarantee
Shipments to convention/exhibition sites will not be eligible for the guarantee
Rebate is for freight charges only. No accessorial charges will be included in the refund.