Guarantee Rules and Restrictions

To be eligible for guarantee:
- Shipments must be properly booked prior to pick-up or drop at dock by phone, fax or web
- Origin shipments may be picked-up in "sweeps" by the posted website drop time
- Shipments must be dropped at TAF dock by the posted website drop time
Acts of God, significant traffic issues, severe weather events and other circumstances which are not controlled by TAF will exempt shipments from the guarantee as specified in Towne Rules Tariff ICC TOWE 100B item 574.
Should a truck experience mechanical failure in transit causing missed connections or service, the shipments contained on the trailer will not be eligible for Guaranteed Service claims.
Rebate will be 100% of the freight charges - no other incidental customer expense will be warranted
Customers must file for the guarantee rebate on towneair.com website within 30 days
Only customers in good standing are eligible to request refunds. To be considered 'in good standing' a customer must have all outstanding bills paid within 30 days of the invoice date.

ATD service is guaranteed, provided the shipment travels in the TAF linehaul system
The delivery will be guaranteed by 1700 hours (normal business hours)
Guarantee does not apply to those shipments in which the delivery location (consignee) closes prior to 1700
In the event that the consignee is unable to accept the freight on the service day, the shipment will be considered to have met the guarantee
Shipments arriving at terminals with posted recovery times later than 1100 are exempt from guaranteed delivery by 1700.
Shipments to convention/exhibition sites will not be eligible for the guarantee
Rebate is for freight charges only. No accessorial charges will be included in the refund.