Guarantee Service Rules Update

Effective January 1st, Towne will be adding a new rule to the On-Time Service Guaranteed program. The new rule states:

Should a truck experience mechanical failure in transit causing missed connections or service, the shipments contained on the trailer will not be eligible for Guaranteed Service claims.

Your continued partnership is important to us and we strive to deliver world-class service to you every day. We're proud of our ability to offer guaranteed service, but there are unforeseen complications from time to time. As always, we will do our best to alert you and apologize if we see that your shipment has been delayed for any reason and take action to correct the situation. Thank you for your understanding as we continue to refine this program.

For a complete list of rules click here.